DHL wins two SAMA awards
SAMA granted the prizes to DHL’s global account management and innovation unit, Customer Solutions and Innovation (CSI).
The awards were presented at SAMA’s Pan-European Conference in Berlin. Judges said the global logistics provider's winning entries were “best-in-class” and “a model for others to follow.”
”We are honored to be awarded by the Strategic Account Management Association in the organizational level category,” Bill Meahl, chief commercial officer of DHL, said. “We are proud of DHL CSI improving the cross-business unit work with top customers by providing innovative solutions and a single point of contact at both global and regional level. The positive results of the awarded innovations underscore our role as thought leader in the logistics industry.”
The award for “use of business and/or social technologies to optimize the discovery and sharing of customer issues and insights” was given to DHL CSI for executing a new business technology platform that joins a customer relationship management solution and a business intelligence suit for analysis and data processing.
The “systematic enterprise methodology to enable customer-driven innovation” award was granted to DHL for its new customer-centric innovation approach.