Study finds service improvements needed on New York’s A and C lines

The New York City Transit (NYCT) recently conducted a complete review of the city’s subways, and found that there are service improvements needed for the A and C lines in the city.

Currently, subway users who travel on the A or C lines are overcrowded in the subway cars. It also takes them a long time to reach their destinations.

Thanks to the fourth comprehensive study, officials hope to solve these problems soon. The NYCT looks to improve the regularity, reliability and customer convenience of the subway’s service.

“The A Subway, C Subway corridor is unique in that the A Subway splits three ways at its eastern end in Queens,” Thomas F. Prendergast, MTA chairman and CEO, said. “It is also exceptionally long and merges several times with other lines. The combination of these traits along with increasing ridership has affected reliability. I am pleased that this line review has identified a number of opportunities to improve the customer experience on the A/C Subway lines, with actions to improve service management and reliability, station access and conditions and customer communications.”

The study included other reviews of the G Subway, F Subway and L Subway lines. The inspectors looked at all of the routes involved in the operations of the lines.

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MTA New York City Transit 2 Broadway New York, NY 10004

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